UNANSWERED COMPLAINT GUIDE
Company ignoring your complaint
Practical UK steps when a company has not answered your complaint: organise the evidence, follow up clearly and identify the correct escalation route.
Read the guide →FREE UK COMPLAINT GUIDES
Turn an unresolved complaint into a clear next step.
Practical, evidence-first guidance for chasing a response, escalating a complaint and preparing documents that another person can follow.
COMPLAINT ESCALATION GUIDE
How to escalate a complaint
A practical UK complaint-escalation process: internal review, final response, evidence preparation and the correct Ombudsman or ADR route.
Read the guide →REFUND COMPLAINT GUIDE
Company refusing a refund
How to challenge a refused refund in the UK: identify the purchase, preserve the evidence, explain the remedy and use the correct escalation route.
Read the guide →COMPLAINT LETTER GUIDE
Formal complaint letter
A practical structure for a formal complaint letter: clear facts, chronology, evidence references, requested outcome and a professional close.
Read the guide →EVIDENCE ORGANISATION GUIDE
Complaint evidence checklist
A UK complaint evidence checklist covering correspondence, receipts, screenshots, chronology, losses, file labels and privacy-safe organisation.
Read the guide →FINANCIAL COMPLAINT GUIDE
Financial Ombudsman complaint
How to prepare a clear financial complaint: the business’s final response, chronology, evidence, impact and the free Financial Ombudsman route.
Read the guide →LEGAL SERVICE COMPLAINT GUIDE
Legal Ombudsman complaint
How to organise a complaint about a legal service provider, including the provider’s response, chronology, costs records and the free Legal Ombudsman route.
Read the guide →WHEN THE FACTS ARE SCATTERED
Organise the complaint, timeline and evidence in one place.
ProofPackAI creates a structured complaint pack from the information you provide. Review your case checks before deciding whether to purchase the finished documents.
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ProofPackAI is independent. It is not a law firm and is not affiliated with any organisation, Ombudsman or regulator. Ombudsman services themselves are free to use.